FAQ-Frequently Asked Questions

Yes. Whether you choose our Raw Hair or Virgin Hair series, every bundle, closure, and wig is made from 100% human hair only. We do not blend any synthetic fibers or animal hair in our products.

Virgin Hair: No chemical process, soft and smooth texture, hair collected from 2-3 donors, can lift to #27.

Raw Hair: Cut from one donor, no chemical processing, better ratio, coarser hairs feeling, can bleach to #613.

With proper maintenance, you can expect a 2–3 year lifespan

Our bundles are made with double-wefted tracks to prevent shedding at the root.
A small amount of shedding can still happen — similar to how natural hair behaves.

Our cuticles are aligned from root to tip to prevent tangling.
Proper maintenance and regular conditioning will keep the hair smooth.

Yes. We recommend washing with sulfate-free shampoo and conditioner.
Raw and Virgin hair react just like real human hair — after washing, the curls/waves bounce back.

Absolutely! You can straighten or curl our hairs just like your natural hair. However, avoid excessive heat styling to maintain the hair’s longevity.

Yes, you can bleach and color the hair.
Virgin hair can go up to #27, and Raw hair can be lifted all the way to #613.

Our HD lace wigs come pre-plucked, with natural hairline, and high-density options (150%–200%).
Knots are lightly bleached; you can bleach further if needed.

Yes. We offer no-MOQ wholesale pricing, quantity discounts, bundle deals, and stylist/salon pricing for business owners.

No, we do not have a minimum order quantity. You can purchase 1 bundle or bulk, and still enjoy wholesale pricing.

No. Anyone can access wholesale pricing — no minimum order and no business license required. But if you have EIN, you can waive the retail tax

Yes! You can visit our stores in Atlanta, Los Angeles, New Orleans for same-day pickup or Uber pickup.

You can get our wholesale price list by contacting us directly through WhatsApp, Instagram, or the contact form on our website.
We’ll send you the full bundle, closure, frontal, and wig price list in 24 hours.

We keep all items in stock for fast fulfillment.
Regular shipping takes 2–3 business days, and next-day shipping is available for last-minute orders.

Contact sale rep to place your order for Pickup, then send an Uber driver to our store.
Tell the driver your name and order number.
We’ll give them your package to bring to you.

We accept:
Credit/Debit cards, PayPal, Zelle, Bank Transfer, Shop Pay, Afterpay, and Cash for in-store pickup.

We offer 30-day returns for unused, uninstalled hair in original condition.
Customized or colored wigs cannot be returned.

Yes, we offer custom labels, tags, and packaging for wholesale clients.
You can add your logo for branding.

Yes, we offer drop shipping for stylists and online store owners.
You place the order, and we ship the package directly to your customer with no Starhair branding.
Custom labels and packaging are available.